Sales Listening Skills

Duration
15′
No. of mini-lessons
7
Resources
Workbook


Course overview

Did you know: better listeners are more likable, more successful, and research says they have better relationships too? This means that listening effectively during the sales ceremony is a must-have skill. Because the more likable you are and the better relationships you can build with your prospects, the more likely you are to reach your sales goals.

Listening effectively can also help develop mutual trust, make fewer mistakes and even enhance product and customer knowledge.

Sounds good, right?

 

What’s covered

The benefits of becoming an effective listener

Effective sales listening skills and techniques

How to use your listening skills in everyday sales conversations

What makes a great conversation and when to use humor

How to be yourself, genuine & build relationships

Social contracts and how to connect with people

Tips for better active listening

Why your teams need this course

This course is ideal for those who are in sales and want to improve their communication skills. To be the best communicator, you need to know how to listen. Particularly when you’re meant to be listening to your customers, so that you better understand their problems. When you know what their problems are, you can start figuring out the best way to solve them. This course covers how to become an effective listener and will help your sales team connect and build relationships with their customers. It also gives tips and techniques they can use to improve their whole sales pitch.

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